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How to deal with a pissed off customer on social media? Five tips for brands

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How to deal with a pissed off customer on social media? Five tips for brands

United Kingdom .- One in four users has used social networks to complain about brands in the last three months. This is confirmed by a study carried out by The Institute of Customer Service that clearly reflects the way in which platforms such as Facebook, Twitter, Instagram or Google+ can go from serving customers Cyprus Mobile Database to praise brands to criticize them.

The report, based on the responses of 2,195 British consumers, also states that 12% of Internet users have used social networks to show their dissatisfaction with the brand because they could not find another effective traditional channel .

But do not panic among companies because, as the study points out, 64% of those interviewed described their experience in social networks as “good”, while only 14% said that it was not positive Brother Cell Phone List.

From The Institute of Costumer Service they advise brands to take note of some tips to deal with angry customers on social networks:

1.- Reduce response times.

2.- Make quick decisions.

3.- 24-hour customer service.

4.- Have social skills.

5.- Adopt a responsible position that allows dealing with user complaints to avoid irreparable damage to the reputation of the brand.

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